Refund Policy

At Vanvas Adventure, we value your trust and strive to provide the best possible travel and adventure experiences. However, we understand that sometimes plans change. This Refund Policy outlines the terms under which refunds are applicable for our services.

1. Eligibility for Refund
Refunds are applicable only in the following cases:
Cancellations made within the permissible time frame as mentioned in the package or booking terms.
If the trip or activity is canceled by Vanvas Adventure due to unforeseen circumstances (e.g., weather conditions, government restrictions, or operational issues).
If a duplicate payment or an incorrect transaction is identified.
Please note that refunds are not applicable for:
No-shows or cancellations made after the start of the trip.
Services already utilized.
Non-refundable bookings or special discounted offers clearly marked as such.

2. Refund Timeframe
Once your refund request is approved, the amount will be processed within:
Minimum: 5 business days
Maximum: 10 business days
The actual credit time may vary depending on your payment method and bank policies.

3. Refund Process
To initiate a refund, please follow these steps:
Submit a written refund request via email to support@vanvasadventure.com or through our Contact Us page.
Include the following details:
Booking ID or Transaction ID
Name and contact number
Reason for refund request
Our support team will review your request and update you on the status within 2–3 business days.

4. Contact Information
For any refund-related queries or assistance, please reach out to us at:
📧 Email: Vanvasadventure@gmail.com
📞 Phone: +91 9368705455
🌐 Website: www.vanvasadventure.com

5. Exceptions
Refunds will not be applicable in the following scenarios:
Cancellations due to personal reasons (including illness or change in travel plans) beyond the stipulated cancellation period.
Delays or cancellations caused by natural disasters, government actions, or events beyond our control.
Partial participation or unused services during a tour.

Note All refund requests are subject to verification and approval by Vanvas Adventure. The company reserves the right to amend or update this policy at any time without prior notice.